We are Jet2.com and Jet2holidays, registered office is at Low Fare Finder House, Leeds Bradford Airport, Yeadon, Leeds, LS19 7TU. We are the controller and responsible for your personal data when you use the website myJet2 Travel Tribe (referred to as the “Site”)
STRAT7 Limited (trading as STRAT7 Researchbods), (company no. is 7642707) whose registered office is at Warner House, 98 Theobalds Road, London, England, WC1X 8WB STRAT7 Limited administer and operate the Site and the myJet2 Travel Tribe community (referred to as “Community”) on behalf of Jet2.com Limited (company no. 02739537), and Jet2holidays Limited (company no. 04472486) registered office: Low Fare Finder House, Leeds Bradford International Airport, Leeds, LS19 7TU. We are the processor of your personal information collected on this site. This means that we are responsible for processing personal information on behalf of Jet2.com and Jet2holidays.
We respect your privacy and are committed to protecting your personal data. This Privacy Notice describes how we collect, use, share and secure personal data through your use of our Site including any data you provide through our Site when you become a member of our online community (Community) and participate in surveys and/or research studies/activities ("Surveys”) that we conduct for, and on behalf of our clients. It also explains your privacy rights and how laws that are applicable to you may protect you and is intended to supplement other notices and privacy policies and not to override them. The registration, use of and access to your Membership and use of our systems are subject to this Privacy Notice.
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (i.e. anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
A. Identity data – name (includes first, last, maiden and married names), date of birth, age, marital status, gender, photographs, videos, panellist id, and username.
B. Contact data – postal address, email address, and telephone number.
C. Special categories of personal data – we do not routinely collect special category data, but in some cases, we may process limited health related information that you voluntarily provide to us (e.g. details related to assisted travel or allergies). We will always request your explicit consent before collecting or using this type of data.
D. Demographic/Profile data – interests, preferences, feedback and survey responses and including, but not limited to; age, photos, videos, marital status, nationality, country you are living in, gender, birthday, household size, income, education, job level and employment status.
E. Technical data – includes internet protocol (IP) addresses, login data including password, browser type and version, time zone setting and location, browser plug-in types and versions, the content you viewed on the Site, how long you stayed on and which pages, operating system and platform and other technology on the devices you use to access the Site.
F. Pseudonymised data – are identifiable data as unique identifiers e.g. panellist ID’s or Technical data are used, however direct identifiers, such as; name and Contact data are removed.
Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your username. If you wish to update or delete your testimonial, you can contact us at dpo@strat7.com
You should be aware that any personal data you choose to make public on the Site and/or in the Community (under a public message on your wall, as an opinion, topic, battle, thumb it, or any other public area or forum) can be read, collected, stored and/or used by other users and could be used to send you unsolicited messages.
We strongly discourage you from disclosing any of your personal data in any public forum or community area that you may find on the Site and in particular, we would never ask you to provide your Contact data or Identity data on a public community area, even if it was part of a Survey. We cannot guarantee that third parties with whom you share your personal data via those public forums or community areas will keep them secure or confidential. Please be aware that we are not responsible for the personal data you choose to submit or make public. In addition, we are not responsible for the content you publicly post on the Site that can be found via web-based search engines.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity data, Contact data, Special Categories of Personal Data and Demographic/Profile data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
Automated technologies or interactions. As you interact with our Site, we will automatically collect Technical Data about your equipment, browsing actions and patterns and your use of the Site. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. For more details, please refer to our Cookie Policy.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
We’ll only process your personal information where we have lawful basis to do so. Generally, we’ll only process your personal information on the following grounds:
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
| Activity/Purpose | Type of data | Lawful basis for processing |
|---|---|---|
| Your Membership: To register and process your application to be a Member |
(a) Identity data (b) Contact data (e) Technical data (f) Pseudonymised data (panellist ID) | Performance of a contract with you |
| To manage our relationship with you, which will include but is not limited to: Processing and delivering any prizes, incentives or rewards, exchanging any points for vouchers/coupons/cash and entering you in for prize draws/sweepstakes including sharing your personal data with trusted third-party vendors to provide you with incentives on our behalf or on behalf of our clients; Notifying you about changes to our terms or privacy policy; Administer your Member account Asking you to leave a review or inviting you to take a Survey To provide customer support and respond to any enquiries or complaints Send you communications about the Community including service messages to make you aware of new features or changes on the Community and information about prize draws, rewards and incentives; For any other reason connected with your Membership. |
(a) Identity data (b) Contact data (d) Demographic/Profile data (e) Technical data (f) Pseudonymised data (panellist ID) (g) Financial data | (a) Performance of a contract with you (b) Necessary for our legitimate interests (c) Necessary to comply with a legal obligation |
| Services To provide market research services to our clients as further detailed below |
(a) Identity data (b) Contact data (c) Special Categories of Personal Data (d) Demographic /Profile data (e) Technical data (f) Pseudonymised data (panellist ID) | (a) Necessary for our legitimate interests (b) Consent (for Special Categories of Personal data) |
| Market research surveys We will ask you to participate in and provide feedback via Surveys (which may include surveys, polls, discussion rooms, focus groups, diary studies, product tests), including you telling us about your preferences and consumer needs. This may also include analysing your behaviour in different ways and for different purposes, but only provided such uses are for market research. We may also use the information you provide in Surveys to deliver more personalised communications. Additionally, we may analyse anonymised or pseudonymised demographic data to create ‘lookalike’ groups for marketing and audience insight purposes. These segments enable us and our clients to better understand and engage similar audiences, while maintaining your privacy. We may with your consent via a Survey ask you to disclose certain Special Categories of Personal data, but only if relevant to that Survey and as may be allowed under applicable law. |
(a) Identity data (b) Contact data (c) Special Categories of Personal Data. (d) Demographic/Profile data (e) Technical data (f) Pseudonymised data (panellist ID) | (a) Performance of a contract with you (b) Necessary for our legitimate interests (c) Consent (for Special Categories of Personal data) |
| Administer rewards such as prize draws or vouchers, and for winners of prize draws, publish their name and county on our Site or in the Panel newsletter | Registration Data and for prize draw winners, including their names, email address, telephone number. | Necessary for the performance of a contract |
| Queries and complaints handling | Registration Data, log-in history, history of engagement with our services, browsing data, device internet protocol (IP) address and device type, any other data you provide to us | Legitimate interest |
| Data matching and enrichment We may from time to time share some of your personal data with select and trusted third party processors. Those parties may append analytics or demographics data they previously collected about you, which may be public sources (e.g. property ownership) and/or or private sources (e.g. subscriber lists or retail purchases, with whom you have an account). We will only share your Identity and Contact data with your prior consent, which may be as part of a survey, or an invitation to participate in such programs. We may also use your Pseudonymised data and/or Demographic/Profile data to add to existing anonymous data sets or create new ones. We use them so we can enrich the data we hold about you to improve your community profile, your community Membership experience and to ensure you are selected for relevant Surveys. |
(a) Identity data (b) Contact data (d) Demographic/Profile data (e) Technical data (e.g. IP address, ADID’s, browser and device information (incl. Mobile Device ID’s, App Technical data, usage, performance, data and location data)) (f) Pseudonymised data | (a) Necessary for our legitimate interests (b) Consent |
| Send you marketing communications (e.g., newsletters, promotions, service updates not essential to membership), if you have opted in. You can unsubscribe at any time | (a) Identity data (b) Contact data (d) Demographic/Profile data | (a) Consent (b) Necessary for our legitimate interests (for service-related updates only) |
| Development To monitor and develop the Site to improve your experience |
(a) Identity data (b) Contact data (d) Demographic/Profile data (e) Technical data (f) Pseudonymised data | Necessary for our legitimate interests |
| Legal To monitor your compliance with the terms and conditions of the Community |
(a) Identity data (b) Contact data (d) Demographic/Profile data (e) Technical data (f) Pseudonymised data | (a) Necessary for our legitimate interests |
All Members will receive emails in connection with the Site and the Community which include emails about new features or changes on the Site, and general news and updates, newsflashes, Surveys on the Site and information about incentives, rewards and/or prize draws in connection with Surveys on the Site.
These emails are necessary for us to provide Surveys to you and to contact you and by registering to be a Member.
You can decide to stop receiving these emails from us at any time. The easiest way to do this is to click on the ‘unsubscribe’ link at the bottom of any of the emails.
If you don’t provide the personal information we need, we may not be able to register you as a Member. If you have any concerns about whether you need to provide the personal information, please contact myjet2traveltribe@mail.ex-plor.com.
In general, responses we collect from you via our Surveys are provided to Jet2.com Limited and Jet2holidays either in anonymised and aggregated form or in pseudonymised form. If we provide the results in anonymised and aggregated form, the results include information about groups of individuals and not on an individual level. If we provide the results in pseudonymised form, the results will be on an individual basis, using unique identifiers, such as your assigned panellist ID, but will not include your Identity data or Contact data. Identity data or Contact data about you would only be provided to our clients in specific Surveys for the purposes of market research and where our client may wish to contact you to conduct further market research.
With third parties to process the delivery of your rewards or incentives.
With other third parties for the purposes of those parties providing us or our clients with services such as; data processing or analytics services or to append data they previously collected about you. Such third parties are not allowed to use your personal data for any other reason and we enter into contracts with those third parties to ensure your personal data is kept secure and erased in accordance with our data retention and destruction policies.
With third parties who provide or support our IT systems and Community platform: We use reputable third parties to provide and support the IT systems and software behind our Site and Community. They may access your personal information only as needed to deliver these services or support us.
With a company that we merge with or transfer our business assets to: If we sell all or part of our business, or merge with another company, we may transfer personal information that we have collected as described in this Privacy Notice, along with our other business assets, to the company that we are selling to or merging with.
With entities, companies or individuals outside ResearchBods for legal reasons: We will share your personal information with entities, companies or individuals outside ResearchBods where it is necessary to comply with any law, rule, regulation, legal procedure or governmental request that is applicable to us.
With entities, companies or individuals outside ResearchBods to obtain advice: We also share your personal information with external professional advisors such as lawyers or accountants in order to take advice and for the purposes of legal and tribunal proceedings.
We only transfer your personal information outside the EEA where we have a legal basis to do so and where adequate safeguards are in place to ensure it is protected to the same standard as in the UK, including transfers to countries deemed by the European Commission to provide an adequate level of protection for personal data.
SMS
We may make available a service either directly or through third parties by which you can receive messages on your wireless device via short message service ("SMS Service")
Your provider's standard data and messaging rates apply to all SMS correspondence. All charges are billed by and payable to your mobile service provider. You represent that you are the owner or authorised user of the wireless device on which messages will be received and that you are authorised to approve the applicable charges. Personal data obtained from you in connection with this SMS Service may include your Identity data and Contact data, your provider's name, and the date, time, and content of your messages. The use of this information will be in accordance with this Privacy Notice. If fees are charged to your wireless account invoice, we may be required to provide your carrier with your Identity data and Contact data in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies. You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an as-is basis. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. You can opt-out by text by following the instructions given to you in the SMS we send you.
Cookies are small, simple text files that are sent from a website and stored on your computer, tablet or mobile phone when you visit a website. Information related to your visit of a website is recorded in these cookies. To find out more about the cookies we use, please view the cookies policy that is available on this website Cookies Notice.
Device and Compatibility Information
To ensure the best user experience when completing surveys, we may collect limited technical information about the device you are using (such as device type, screen size, operating system, and browser type). This allows us to display surveys in a format that is compatible with your device, for example, presenting questions in a mobile-friendly layout or avoiding question types that are not supported on certain devices. This information is collected through standard, non-invasive technical means and is used solely for the purpose of optimising survey delivery and functionality.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
From time to time we may offer visitors and/or Members the ability to voluntarily link to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. ResearchBods do not control these third-party websites and are not responsible for the content or effect of the privacy statements on these websites. When you leave our Site, we encourage you to read the privacy policy of every website you visit.
You can direct any questions or complaints about the use or disclosure of your personal data to dpo@strat7.com.
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), (the UK supervisory authority for data protection issues, please see https://ico.org.uk/). We would, however, appreciate the chance to deal with your concerns before you approach the ICO and so, if you are happy to do so, please contact dpo@strat7.com in the first instance and we will try to resolve your issues.
You have a number of rights over your personal information, which are:
If you choose to end your membership with ResearchBods or to require us to cease processing your personal data, you may discontinue your membership by going to your Profile and selecting “Close Account”. By following the appropriate directions you will no longer receive communications from ResearchBods. In addition, you will forfeit any incentive balance that has not been requested as of the time you opt-out. As an alternative, you may send an email directly using the email address detailed in the “Get in Touch” section on the Site or via the online form in that section requesting to be removed. Email links are provided on the Site so that you may contact us directly with any questions or concerns you may have. Each email we receive is read and responded to individually. In most cases it will take 2 to 3 days to process this change, but please allow up to two full weeks for your status to be finalised. Please note that you may continue to receive communications during this short period after changing your preferences while our systems are fully updated.
This version was last updated on the date shown at the bottom of this Privacy Notice.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we do decide to change our Privacy Notice, we will post those changes to this privacy statement on the homepage of the Site, or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
It is important that the personal data we hold about you is accurate and current. Please keep your Member Profile details updated if your personal data changes during your relationship with us.
If you have any questions about this Privacy Notice or about the ways we use your personal information, please contact us by email at dpo@strat7.com.
Last updated August 2025